Open Volunteer Roles

Volunteer Client Services Representative

We are seeking highly organized, self-motivated, experienced, reliable, and task-oriented Volunteer Client Services Representatives to join our team.

The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced non-profit environment.

As a successful candidate, you will be a quick learner, tech-savvy, have a high capacity for managing confidential information.

The volunteer Client Services representative will interact with clients of the organization to provide information in response to inquiries about our services to ensure client satisfaction.

Responsibilities:

  • Receiving and placing customer service telephone calls
  • Manage large amounts of incoming calls
  • Appointment scheduling and calendar management
  • Provide accurate, valid, and complete information to clients by using the right methods/tools.
  • Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
  • Assist in managing client database records, assist to draft status reports on customer service issues.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; escalate to the appropriate department and follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Contribute to team effort by accomplishing related results as needed
  • Keep records of client interactions, process client accounts, and file documents

Requirements:

  • Excellent communication and presentation skills
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to work under immediate supervision.
  • Experience using various computer programs such as Microsoft Office suites, Google Drive, Excel etc with an ability to become familiar with organization-specific programs and software. (The ability to use Zoom, Mail Chimp is an added advantage)
  • Ability to multi-task, prioritize, and manage time effectively.
  • Minimum of High school diploma.

Volunteer Administrative Assistant

We are seeking a highly organized, self-motivated, experienced, reliable, and task-oriented Administrative Assistant to join our volunteer team.

The Volunteer Administrative Assistant will be responsible for performing several administrative duties. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced non-profit environment.

As a successful candidate, you will be a quick learner, tech-savvy, have a high capacity for managing confidential information, and are able to bring projects from start to finish.

Responsibilities:

  • Administrative assistance.
  • Provide administrative support including scheduling, writing, and editing support for confidential correspondence, preparation of PowerPoint presentations, briefing notes, and support materials.
  • Answer phone calls, schedule meetings, and support visitors.
  • Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.
  • Exhibits polite and professional communication via phone, e-mail, and mail.
  • Assist in coordinating office supply inventory, including monitoring supply levels and placing new orders with suppliers. This may include kitchen, bathroom, and training workshop supplies.
  • Support with ad hoc requests to further organizational priorities.
  • Maintain confidence and protects operations by keeping information confidential

Requirements

  • At least 18 years old
  • Strong organizational, schedule management, project management, and problem-solving skills with impeccable multi-tasking abilities.
  • Experience using various computer programs such as Microsoft Office suites, Google Drive, Excel etc with an ability to become familiar with organization-specific programs and software. (The ability to use Zoom, Mail Chimp is an added advantage)
  • Ability to work under immediate supervision.
  • Willingness to learn, work within guidelines, policies, standards, and mission statement of Canadian Imperial Advantage.
  • Interpersonal skills
  • Friendly and professional demeanor
  • Minimum of high school diploma

Volunteer Social Media Specialist Assistant

We are seeking a highly organized, self-motivated, experienced, reliable, and task-oriented social media specialist to join our volunteer team.

Responsibilities:

  • Develop, implement, and manage social media pages.
  • Support in the management of the organization’s presence on social networking sites like Facebook, Twitter, YouTube, LinkedIn, Instagram, blogs, and forums.
  • Assist in identifying opportunities to engage stakeholders and targeted customers in conversations designed to solicit opinions, stimulate debates, clarify facts, etc
  • Setup and optimize social media pages.
  • Monitor posts and comments, and complete daily outreach for relevant organic audience growth and engagement.
  • Plan, create, and publish new content daily
  • Original text, images, video content
  • Monitor social media campaigns.
  • Reactive marketing.
  • Work with graphic designers to design content and implement projects
  • Stay up to date with the latest social media practices and technology.
  • Assist in scheduling and planning social media posts.

Skills:

  • Ability to clearly communicate ideas and collaborate at all levels.
  • Excellent written and oral skills
  • Strong project management or organizational skills.
  • In-depth knowledge and understanding of social media platforms.
  • Facebook, Twitter, LinkedIn, Instagram, YouTube, etc
  • Ability to use Canva, Photoshop, or equivalent.
  • Ability to work with a team and independently
  • Photography and video editing skills a plus.
  • Graphic design skills are a plus

IT Support

We are seeking a highly organized, self-motivated, experienced, reliable, and task-oriented IT support specialist to join our volunteer team.

Responsibilities:

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Providing technical support across the organization
  • Setting up accounts for new users
  • Monitoring and maintaining computer systems and networks
  • Serve as first point of contact for staff seeking technical assistance
  • Provide troubleshooting as required

Skills:

  • Communication skills
  • Interpersonal skills
  • Problem solving skills
  • Critical thinking skills
  • Work ethic
  • Project management skills

Program Research Assistant

We are seeking a highly organized, self-motivated, experienced, reliable, and task-oriented program research assistant to join our volunteer team.

Responsibilities:

  • Utilize variety of methods for collecting data, including surveys, interviews, focus groups, etc.
  • Interpret and prepare findings, including organizing data into graphics, tables, and reports, assist with community activities, including preparing communications, community sessions, webinars, and workshops
  • Work with project team to ensure project objectives, timelines, and requirements of the process are met
  • Undergo background research of respective areas to support ongoing strategy
  • Support on- going project coordination
  • Collaborate with other team members

Skills:

  • Knowledge of various research methodologies
  • Oral and written skills communication
  • Ability to work independently
  • Ability to apply sound research and project management techniques
  • Strong organization and interpersonal skills
  • Demonstrated proficiency with use of Microsoft Office suite applications

Interested individuals should apply by sending their resume volunteer@imperialadvantage.ca